At Wigs Shiny, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we're here to help. This refund policy describes the conditions under which you can request a refund or exchange.

Reimbursement eligibility

To be eligible for a refund or exchange, please ensure the following:

Request Deadline: : You must request a refund or exchange within the day of receipt of your order.

Condition: The item(s) must be unused, in their original condition and with all tags and packaging intact.
Proof of purchase: You must provide a receipt or proof of purchase.

 No refundable items if you do not comply with our refund

Reimbursement eligibility

To be eligible for a refund or exchange, please ensure the following:

Request Deadline: You must request a refund or exchange on the same day you  receive your order.
Condition: The item(s) must be unused, in their original condition and with all tags and packaging intact.
Proof of purchase: You must provide a receipt or proof of purchase.
Non-refundable items

The following items are non-refundable and non-exchangeable:

Sale or clearance items
Customized or Customized Products
Gift Cards
How to request a refund or exchange
To request a refund or exchange, follow these steps:

Contact us: Contact our customer service team via email: chiwigs973@gmail.com or via our website chat.Provide details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.
Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the item(s) received were defective or incorrect.
Shipping method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.
To request a refund or exchange, follow these steps:

Contact us: Contact our customer service team via email: wigsshiny@gmail.com, or via our website chat.
Provide details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.
Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the item(s) received were defective or incorrect.
Shipping method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.

Refund Process

Processing Time: Once we receive your returned item(s), we will inspect them and process your refund. Refunds are typically processed within [X] business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note thmat it may take longer for your bank or credit card company to process and send the refund.
Exchanges

If you prefer to exchange an item for a different size, length, density or color, follow the same steps as for a return. Once we receive your return, we will send you the replacement item(s) at no additional cost.
Defective or incorrect items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a return and cover all associated shipping costs. We will also send you a replacement item or give you a full refund, depending on your preference.

Contact us

If you have any questions or concerns about our refund policy or to initiate a return or exchange, please contact us:

WhatsApp: +594 694 95 52 57
Email: wigsshiny@gmail.com
Website Chat: Available on our website
Changes to this Policy

We may update this refund policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically. 

 

 

The following items are non-refundable and non-exchangeable:

Sale or clearance items
Customized or Customized Products
Gift Cards
How to request a refund or exchange
To request a refund or exchange, follow these steps:

Contact us: Contact our customer service team via email: chiwigs973@gmail.com or via our website chat.Provide details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.
Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the item(s) received were defective or incorrect.
Shipping method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.
To request a refund or exchange, follow these steps:

Contact us: Contact our customer service team via email: wigsshiny@gmail.com, or via our website chat.
Provide details: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the item(s) and any necessary return shipping labels.
Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless the item(s) received were defective or incorrect.
Shipping method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipping.

Refund Process

Processing Time: Once we receive your returned item(s), we will inspect them and process your refund. Refunds are typically processed within [X] business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take longer for your bank or credit card company to process and send the refund.
Exchanges

If you prefer to exchange an item for a different size, length, density or color, follow the same steps as for a return. Once we receive your return, we will send you the replacement item(s) at no additional cost.
Defective or incorrect items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a return and cover all associated shipping costs. We will also send you a replacement item or give you a full refund, depending on your preference.

Contact us

If you have any questions or concerns about our refund policy or to initiate a return or exchange, please contact us:

WhatsApp: +594 694 95 52 57
Email: wigsshiny@gmail.com
Website Chat: Available on our website
Changes to this Policy

We may update this refund policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.